Ok, first of all, the thing that makes the visitors close this site and not even bother trying this game IS the complexity of the website, all these versions, eveything to do, hard to actually LOGON to a server. What does that say about the game? It says to me, nobody online, and the game isn't evolving in that way.
What you need to do as I'm sure alot of players have said before- MAKE IT SIMPLE
Tibia doesn't have it's player ammount because of the game, heck, the game isn't that good BUT the website is very easy to understand!
You can download the game and start playing immidietly, and we all have to admit... that is what everyone wants.
My little 14 year old brother found this game and decided not to try it and I asked him, what's wrong with it? it looks awesome!
He told me the exact same thing everyone else WILL tell you, "I DON'T UNDERSTAND HOW", that's it, you have made a wonderful game BUT how can people enjoy it when they don't understand?
Sure there are people like us who do understand, but we aren't the majority. It's easy to grow a good playerbase these days. All you need is a good game interference and EASY-TO-UNDERSTAND.
That DOES not GO for the game itself, the game NEEDS complexity, and it has it! Your biggest concern should now be HOW to make the website attract people!
If you need help to get more players after that, that I can arrange

And if you need help with the interference, I can help you BUT first you need to work on making the website and gameclient simple!
A player should be able to download the game and then directly after MAKING an ACCOUNT login trough the client! It should be that simple, worry about the rest later!
Ok, thanks for a good looking game! I hope you don't take offense by my critizism, cause I just want to help out.
Farewell